Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must request a return within 30 days of receiving your order. If the return request is made after this period, we may not be able to process your return. Certain items may be exempt from being returned, including personalized or custom-made products.
How to Initiate a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please ensure that you provide accurate information to avoid delays in processing your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring that the item is returned safely.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card provider.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item as outlined above and place a new order for the desired item. This ensures that you receive the correct item without delay. You must follow the return process for the original item before placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Include photos of the damage or defect in your email to help us assess the situation. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Contact Information
If you have any questions or concerns regarding our return and refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow up to 48 hours for a response to your inquiry.
